Role Overview

As a Customer Service Specialist at Vision Express, you’ll be responsible for providing accurate and concise information to our customers and ensure that the highest standard of communications is utilised to enhance the quality of the calls.

Overall, your goal is to provide excellent customer service and ensure that our customers are happy with our service. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.

Who Are We?

We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you!

Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands.

Main Responsibilities of the Role

• Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns
• Be proactive by preventing delays in orders whilst managing stakeholders in our GrandVision Tech centre or externally.
• Identifying and flagging any issues or red flags which could compromise production performance.
• Answering inbound calls
• This role will also see you utilising our internal systems to resolve queries and amend customer records.
• Support management team through feedback to maintain effectiveness of an ISO 13485:2016 QMS.
• Work in accordance to ISO 13485:2016 QMS implemented at the tech centre.

What You Should Bring

• The ability to multitask and work at a fast pace.
• Be able to communicate clearly and professionally over all forms of communications.
• Can problem solve and provide the best customer service to our customers.
• Excellent administration and organisation skills.
• Ability to take ownership of tasks at hand.

Why Work for VE?

• Pension scheme
• Life Assurance - 2 x your basic annual salary
• Private medical cover for you and your family
• Free eyewear annually with eligibility from day one of joining us!
• Opportunities to get involved in the OneSight EssilorLuxottica Foundation
• Discounts throughout the year for your friends and family
• Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between
• 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday
• Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan
• Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels
• Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme
• And so much more!