Facilities & Maintenance Coordinator

As the Facilities & Maintenance Support at Vision Express, you will oversee the efficient management of Facilities & Maintenance across 723 stores and 2 Support Offices for Vision Express and EssilorLuxottica in the UK & Ireland.

Your primary responsibilities will ensure that our facilities are safe, efficient, and well-maintained, supporting the overall productivity and wellbeing of the organisation. You will play a key role in managing relationships with stakeholders and maintaining service standards with our facilities providers.

Key Responsibilities :

Planned Maintenance: 

Manage contractor/supplier performance, ensuring delivery of all KPI services. These services will include but not limited to: air conditioning, fire risk assessments, lighting maintenance, and water hygiene risk assessments.

Reactive Maintenance: 

Oversee daily management of CAFM systems, ensuring timely completion of jobs based on service level agreements (SLAs).

Act as the escalation point for key stakeholders and maintain communication with Store and Regional Managers regarding ongoing maintenance requirements.

Head Office Facilities Management Support: 

Assist with planned statutory and preventative maintenance, catering support, grounds maintenance, cleaning, security, waste management, and reception support at the Head Offices.

Financial Management: 

Process internal purchase orders and validate invoicing related to maintenance tasks.

Key Skills, Knowledge, and Experience: 

Knowledge of facilities management preferred

Previous experience as a coordinator or similar role would be advantageous.

Basic knowledge of statutory compliance with legislation and British Standards would be preferred – training and opportunities to upskill will be provided.

Proficiency in Microsoft Office is essential for this role.

 We are seeking a proactive self-starter who demonstrates initiative and can work autonomously to identify and resolve issues and bottlenecks effectively.

Personal Attributes: 

Are you someone who communicates well and builds good relationships easily? When faced with challenges, do you use analytical skills to spot issues and find helpful solutions? Are you organised and able to manage tasks smoothly and prioritising effectively. With a strong commitment to customer service, with the ability to address stakeholder concerns to ensure positive experiences. Overall, the ideal candidate will offer a great mix of communication, problem-solving, organisational skills, and a focus on customer satisfaction, making them a valuable addition to our team. 

More About Vision Express:

We are Vision Express, part of the EssilorLuxottica family, with over 700 stores across the UK and Ireland. We pride ourselves on delivering exceptional eye care and eyewear solutions. Join us in our mission to help customers “See More and Be More”! 

If you are passionate about facilities management and ensuring operational excellence, we’d love to hear from you!