Facilities & Maintenance Coordinator

As the Facilities & Maintenance Support at Vision Express, you will oversee the efficient management of Facilities & Maintenance across 723 stores and 2 Support Offices for Vision Express and EssilorLuxottica in the UK & Ireland.

Your primary responsibilities will ensure that our facilities are safe, efficient, and well-maintained, supporting the overall productivity and wellbeing of the organisation. You will play a key role in managing relationships with stakeholders and maintaining service standards with our facilities providers.

Key Responsibilities :

Planned Maintenance: 

Manage maintenance programs, including air conditioning, fire risk assessments, lighting maintenance, and water hygiene risk assessments.

Conduct proactive maintenance attendance for the EssilorLuxottica estate.

Reactive Maintenance: 

Oversee daily management of CAFM systems, ensuring timely completion of jobs based on service level agreements (SLAs).

Act as the escalation point for key stakeholders and maintain communication with Store and Regional Managers regarding ongoing maintenance requirements.

Head Office Facilities Management Support: 

Assist with planned statutory and preventative maintenance, catering support, grounds maintenance, cleaning, security, waste management, and reception support at the Head Offices.

Financial Management: 

Process internal purchase orders and validate invoicing related to maintenance tasks.

Key Skills, Knowledge, and Experience: 

Knowledge of retail facilities management preferred

Experience with CAFM systems

Understanding of statutory compliance with legislation and British Standards

Proficient in Microsoft Office

Personal Attributes: 

Communication: Excellent verbal and written communication skills with the ability to build rapport and maintain relationships.

Problem Solving: Strong analytical skills to identify issues and implement effective solutions.

Organizational Skills: Highly organized, adept at managing multiple tasks and prioritizing effectively.

Customer Service Orientation: Committed to providing excellent service and proactively addressing stakeholder concerns.

More About Vision Express:

We are Vision Express, part of the EssilorLuxottica family, with over 550 stores across the UK and Ireland. We pride ourselves on delivering exceptional eye care and eyewear solutions. Join us in our mission to help customers “See More and Be More”! 

If you are passionate about facilities management and ensuring operational excellence, we’d love to hear from you!