Retail Optical Assistant

• Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns
• Great communication and rapport building to translate professional terminology into language understandable to patients
• Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
• Ability to work as part of a team, with colleagues across the whole store
• The ability to work under pressure and handle challenging situations in a fast-paced retail environment
• Confidence, passion, drive and enthusiasm
• Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets
• Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.

Anything else you should know?

• Sales and performance-based bonus
• Targeted incentives
• Pension scheme
• Life assurance - 2x your basic annual salary
• Free eyewear annually with eligibility from day one of joining us!
• Opportunities to get involved in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family
• Employee Assistant Program offering confidential support and advice on everything from financial support to emotional support and everything in-between
• Ongoing CPD and personal development opportunities
• Additional overtime opportunities paid at 85% of the locum rate
• Access to world leading technology and great working environments
• Coverage of professional fees such as CORU
• 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday
• Opportunities to join a company wide ECP community with peer to peer knowledge sharing and collaborating through our internal channels
• Flexible lifestyle benefits such as, Gourmet Society Cards, Taste Cards, and even discounted bicycles through our Cycle to Work Scheme
• And so much more!