Jump to main content

Job Sectors

You are subscribed to our push notifications, but not currently for jobs like this.
Would you like to receive notifications for jobs like this as well?

Great news! You are subscribed to receive alerts for jobs similar to this one.

Systems Engineer

  1. IT
  2. Temporary / Fixed Term Contract

Store Support Centre, Ruddington, Nottingham

Hours per week:

37.5

6788

This vacancy has now expired. Please see similar roles below...

Reporting to the IT Infrastructure & Security Manager, the Systems Engineer is part of the infrastructure team within the Vision Express IT team. They support and maintain the Vision Express Network and Server Infrastructure, ensuring maximum uptime, availability and adherence to IT Policies and Processes.

You will offer 3rd line IT infrastructure support across all locations, including Stores, Head Office, Tech Centre and Azure virtual workloads. Coverage includes core business operation hours and out-of-hours 24x7 on-call service for priority issues. Providing proactive support and maintenance, system monitoring, backups and capacity planning for on-premises, hosted and cloud environments for 200+ Servers and 1700+ Network devices. You will be responding to incidents logged directly or escalated from 2nd line support teams, the Systems Engineers are the custodians of the network, IT infrastructure, identify management, operating systems, physical and virtual servers, hosting and system security. 
 
Who are we?

We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you!

Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands.

Key Responsibilities of the Role:

• Provide 2nd and 3rd Line support as defined by the Information Technology Infrastructure Library (ITIL)
• Provide 3rd Line support, as defined by the Information Technology Infrastructure Library (ITIL), for internal systems where no external vendor support is available or is not required for the nature of the incident. 
• Analysis of the network infrastructure ensuring system monitoring alerts are responded to in line with the KPIs as defined by the Operational or Service Level agreements.
• Provide a 2nd and 3rd Line support of the functional running of the IT infrastructure application stack, which includes but is not limited to:

1. ManageEngine – used by Vision Express IT Support, Facilities and Projects teams to facilitate the logging and managing of problems, incidents, changes, and tasks.
2. SolarWinds – used by the IT Support teams to monitor the status and health of the Vision Express network devices, applications and server hardware as used with SCC, Stores and Technical Centre
3. Bitdefender – used to protect all IT user endpoints, applications, and services from security breaches, including malware attacks, viruses, phishing, and inappropriate web content. 
4. CommVault – used to provide back and recovery of all user data applications and IT infrastructure stored on the Vision Express IT infrastructure.
5. Endpoint Manager – used by the Vision Express IT support teams to provide remote IT support to the Vision Express SCC, Stores and Technical Centre
6. Password Manager – used by the Vision Express IT support teams to securely manage Passwords and Confidential data encryption keys.
7. vCentre – management of the VMware virtual server environment.
8. ADAudit – Active Directory Auditing    

• Provide 2nd and 3rd Line support for all the business's physical and virtual IT assets, as used by the Vision Express IT Support teams, business Application Owners and End Users from across SCC, Stores and Technical Centre, which includes but is not limited to:

1. Server hardware and network devices required for the IT Infrastructure located at SCC, Stores, Technical Centre, and our Disaster Recovery site located in Manchester.
2. The VMware Virtual server environment
3. Data stores and backup devices (NetApp/Comvault)
4. Azure Infrastructure
5. Microsoft 365 Applications and SSO
 
Anything else you should know?

• Pension scheme
• Life Assurance
• Free eyewear annually with eligibility from day one of joining us!
• Free parking for all Vision Express colleagues
• Opportunities to get involved in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family
• Employee Assistant Program offering confidential support and advice on everything from financial support to emotional support and everything in-between
• 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday
• Flexible health related benefits, such as; Health Cash plan, Additional Life cover, Critical Illness cover and Dental Plan
• Opportunities to join a company wide community with peer to peer knowledge, sharing and collaborating through our internal channels
• Flexible lifestyle benefits, such as; Gymflex, Dining Cards, Discounted Travel Insurance, Experience Days, and even discounted bicycles through our Cycle to Work Scheme
• And so much more!
List #1

Related jobs

We are sorry but your search has returned no results.


Please try some of the links below to find what you are looking for:

  1. Retail
  2. Registered Optical
  3. Joint Venture Partnerships
  4. Store Support Centre
  5. Retail Fulfilment Hub
  6. Apprenticeships

 View all
posts

Life at Vision Express

Working a flexible week: Ravinder's work-life balance a Resident Optometrist at Vision Express

Teaser

Eyecare Professional

Content Type

Post

Publish date

02/13/2024

Summary

In a world where the definition of a perfect work-life balance is constantly evolving, at Vision Express, we want to stand out as a beacon for Eyecare Professionals that are seeking not just a job,

Teaser

We caught up with Ravinder on her flexible working week at Vision Express as a Resident Optometrist

Meeraj Gokani

by

Meeraj Gokani

Meeraj Gokani

by

Meeraj Gokani

Saloni's flexible working story as a Resident Optometrist at Vision Express

Teaser

Eyecare Professional

Content Type

Post

Publish date

01/25/2024

Summary

There are many things to think about when looking for the next step in your career, and one of the biggest considerations could be the flexibility of the role.Maybe you’re looking for set hours t

Teaser

Vision Express Optometrist Saloni chat's through her ideal working week whilst working as a resident Optometrist at Vision Express.

Meeraj Gokani

by

Meeraj Gokani

Meeraj Gokani

by

Meeraj Gokani

woman lifting her glasses above her head against white background with lines
Starting in Optometry? What to include in your CV

Teaser

Eyecare Professional

Content Type

Post

Publish date

03/22/2023

Summary

Optometrists are professionals with a lot of knowledge and as an optometrist, your CV needs to reflect that. Your CV is how you get your foot in the door and is your first impression on your potenti

Teaser

Meeraj Gokani

by

Meeraj Gokani

Meeraj Gokani

by

Meeraj Gokani

Optician wearing glasses and lab coat holding iPad standing in store with two people in the background talking
What are the current employment options for opticians?

Teaser

Eyecare Professional

Content Type

Post

Publish date

03/07/2023

Summary

The future of the eyecare industry is looking bright, with the estimated global eyewear market value for 2030 coming in at 270.8 billion pounds. Opticians are and will continue to be in high demand.

Teaser

Meeraj Gokani

by

Meeraj Gokani

Meeraj Gokani

by

Meeraj Gokani

Optician equipment used to insert lenses for glasses to test eyesight
What requirements do you need to get into Optometry?

Teaser

Eyecare Professional

Content Type

Post

Publish date

03/06/2023

Summary

From prescribing lenses to diagnosing and treating eye diseases, optometrists are highly skilled professionals with unique expertise that is in high demand. The optometry industry is rapidly evolvin

Teaser

Meeraj Gokani

by

Meeraj Gokani

Meeraj Gokani

by

Meeraj Gokani

Optometry student using equipment to inspect customer's eyesight
5 skills you’ll hone as a pre-registration optometrist

Teaser

Pre-Registration

Content Type

Post

Publish date

03/01/2023

Summary

Becoming a pre-registration optometrist can be a challenging and rewarding experience. As you work towards your goal of becoming a fully qualified optometrist, you’ll have the opportunity to develop

Teaser

Meeraj Gokani

by

Meeraj Gokani

Meeraj Gokani

by

Meeraj Gokani

Smiling man, holding glasses frame, looking at optical eyewear choices
What are the career choices in our Vision Express stores?

Teaser

General

Content Type

Post

Publish date

02/20/2023

Summary

The 2022 General Optical Council report surveyed optical professionals around the country and found that more people were satisfied in their current roles. Why might this be? Optometry is the place

Teaser

Meeraj Gokani

by

Meeraj Gokani

Meeraj Gokani

by

Meeraj Gokani

eye care test
What equipment is used in a standard eye care test

Teaser

General

Content Type

Post

Publish date

02/14/2023

Summary

When you think back to your last eye care test, what does your memory conjure up? You probably remember being asked to look at a Snellen eye chart and list off the letters as they decrease in size w

Teaser

When you think back to your last eye care test, what does your memory conjure up

Meeraj Gokani

by

Meeraj Gokani

Meeraj Gokani

by

Meeraj Gokani

three people sitting in circle while talking and looking at laptops
Behind the scenes at Vision Express Store Support Centre

Teaser

General

Content Type

Post

Publish date

01/11/2023

Summary

You'll have come across a fair few Vision Express stores, but did you know we have as many as 600 dotted around the UK? Each and every day, our customers rely on these stores to stay open so we

Teaser

Meeraj Gokani

by

Meeraj Gokani

Meeraj Gokani

by

Meeraj Gokani

How Optometrist Store Manager Alun has shaped his own success

Teaser

Eyecare Professional

Content Type

Post

Publish date

01/09/2023

Summary

Optometry is an ever-changing industry with plenty of directions to take your career. That amount of choice means you can shape your career to what you want. But it can leave you questioning which

Teaser

Alun shares what it's like being an Optometrist Store Manager at Vision Express.

Meeraj Gokani

by

Meeraj Gokani

Meeraj Gokani

by

Meeraj Gokani

View All News