Role overview

We're seeking a dynamic, results-driven Divisional Ophthalmic Business Partner to shape the future of eye care and customer experience across our UK divisions. This is more than a role; it’s an opportunity to make a substantial impact in a fast-paced environment, working at the intersection of clinical expertise, business strategy, and high-impact project delivery.

Why This Role?

As a Divisional Ophthalmic Business Partner, you will be the essential link between clinical standards and commercial goals, supporting divisional and regional leaders, and mentoring eye care professionals. This role offers the opportunity to innovate, influence, and execute projects that enhance patient care, drive clinical performance, and elevate our customer experience.

What You’ll Be Doing:

Leadership & Impact: Collaborate with divisional and regional leaders to set clinical standards that drive outstanding patient care and business growth. Your leadership will inspire excellence in every store.

Project delivery: Lead and execute complex, high-impact projects from start to finish, ensuring our business remains at the forefront of the optical industry.

Training & Development: Coach and develop eye care professionals to perform at their peak, maximizing their clinical skills and elevating their commercial awareness.

Performance & Compliance: Set and uphold rigorous clinical standards, ensuring compliance and creating a culture of accountability and high performance across the division.

Customer Experience Excellence: Support store teams in delivering exceptional service at every stage of the patient journey, enhancing our brand’s reputation as a leader in customer care.

What You’ll Bring:

Clinical & Commercial Savvy: You’re GOC registered with a minimum of 3 years in a clinical leadership role, and you understand the balance between high-quality care and business performance.

Strategic Thinking & Project Mastery: Your experience includes leading complex projects, and you bring innovative solutions and strategic insight to everything you do.

Engagement & Influence: You can communicate effectively across all levels, coach senior managers, and inspire teams to deliver exceptional results.

Resilience & Adaptability: With a field-based role, you’ll navigate changing priorities with ease, staying focused on the big picture while managing details.

Why You’ll Love Working with Us:

Make an Impact: Your work will directly influence clinical and commercial standards across our network, improving patient outcomes and customer satisfaction.

Growth & Development: With access to cutting-edge training and development, you’ll grow your career in a forward-thinking organization that values continuous improvement.

Collaborative Culture: Join a team that values innovation, inclusivity, and a shared commitment to raising the bar in optical care.

Who are we?

We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you!

Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands.

Who is the perfect candidate?

Strong clinical and commercial awareness, with a proven ability to balance clinical excellence with business objectives.

Minimum of 3 years of experience in a leadership role within a clinical or commercial setting.

Proven ability to influence and coach senior managers and clinical teams, driving performance improvements.

Excellent project management skills with a track record of delivering complex projects successfully.

Strong communication and stakeholder management skills, capable of influencing at all levels.

Ability to work autonomously, adapt to changing priorities, and navigate challenging situations.

GOC registered and fully qualified, meeting all professional requirements for continuous education.

A strategic thinker with a strong sense of commercial acumen.

Results-driven, with a commitment to achieving high standards in clinical care and customer satisfaction.

A collaborative and supportive leader who can foster a culture of accountability and excellence.

Empathetic, trustworthy, and capable of building strong relationships with stakeholders.

Passionate about continuous improvement and innovation in clinical practice.
Anything else you should know?

Pension scheme
Free eyewear annually with eligibility from day one of joining us!
Free parking for all Vision Express colleagues
Opportunities to get involved in the OneSight EssilorLuxottica Foundation
Discounts for friends and family
Employee Assistant Program offering confidential support and advice on everything from financial support to emotional support and everything in-between
33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday
Flexible health related benefits, such as; Health Cash plan, Additional Life cover, Critical Illness cover and Dental Plan
Opportunities to join a company wide community with peer to peer knowledge, sharing and collaborating through our internal channels
Flexible lifestyle benefits, such as; Gymflex, Dining Cards, Discounted Travel Insurance, Experience Days, and even discounted bicycles through our Cycle to Work Scheme
And so much more!

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Divisional Ophthalmic Business Partner (North)

Role overview

Why This Role?

What You’ll Be Doing:

What You’ll Bring:

Why You’ll Love Working with Us:

Who are we?

Who is the perfect candidate?

Anything else you should know?

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